TiPA ITIL değerlendirme açık metodu sunduğu hazır metod ile işleri kolaylaştırıyor.

Nasıl uygulanacağının anlatıldığı kitabı, eğitimleri ve personel akreditasyonu ücretli olan kısımları.

http://www.tipa-itsm.lu/ adresinde detaylarını bulabileceğiniz frameworkü ücretsiz indirebilirsiniz.

Toolbox içinde herşey düşünülmüş ve şaşırtıcı detaylara kadar inilmiş.
Sadece checklist değil, rapor formatları, önemli sorular, beklenen evidencelar, proje planları, sunumlardan, hazır sözleşmelere kadar herşey.
Şimdilik ITILV2 ve ISO 20000 için hazırlanmış. ITILV3 ise yolda…

Buyrun size toolboxda sunulanların içeriği :

TIPA tools, one by one

Code Name ISO/IEC 20000 ITIL v2
T1 Standard TIPA assessment presentation OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T2 Service Estimation tool OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T3 Service Offer template * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T4 TIPA Method Checklist * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T5 Checklist for Assessment Coordinator * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T6 Checklist for context discovery * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T7 Interview Planning and Follow-up template OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T8 Assessment Team availability template * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T9 Assessment Scope Agreement template OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T10 Standard TIPA Process Assessment Model (PAM) OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T11 Standard TIPA assessment Questionnaires OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
T12 Standard TIPA Process Rating Sheets OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
T13 Interview Feedback Form template * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T14 Assessment Kick-off Meeting Presentation template OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T15 Document collection follow-up template * OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T16 Overall Profile & Analysis template OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T17 Assessment Report template OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T18 Assessment Results Presentation template OpenOffice toolMS Office tool OpenOffice toolMS Office tool
T19 Deliverable Receipt Form template * OpenOffice toolMS Office tool OpenOffice toolMS Office tool

* tool identical whatever the ITSM standard used (ITIL v2, v3, or ISO/IEC 20000)

TIPA tools, grouped by phase

Code Name ISO/IEC 20000 ITIL v2
P1 pack 1: Definition phase OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
P2 pack 2: Preparation phase OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
P3 pack 3: Assessment phase * OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
P4 pack 4: Analysis phase OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
P5 pack 5: Results presentation phase OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
P6 pack 6: Closure phase * OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)

* tool identical whatever the ITSM standard used (ITIL v2, v3, or ISO/IEC 20000)

TIPA tools, grouped by type

Code Name ISO/IEC 20000 ITIL v2
G1 Group 1: TIPA Process Assessment Model OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
G2 Group 2: Project Management Toolset OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
G3 Group 3: Questionnaires OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
G4 Group 4: Process Rating Toolset OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
G5 Group 5: Assessment Report Template OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
G6 Group 6: TIPA Presentation Templates OpenOffice tool (zipped files)MS Office tool (zipped files) OpenOffice tool (zipped files)MS Office tool (zipped files)
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